サポート

アカウントやケースに関するサポートが必要ですか？

Use this page as the public support entry point linked from Google Play and from inside the MY STAY VISA app.

サポート サポートに連絡

問い合わせ方法、対応目安、よくあるサポート項目を確認します。

Legal プライバシーポリシー

アプリと公開ウェブでのデータ収集、利用、保管方針を確認できます。

Account アカウント削除

アカウント削除の申請方法と、保持される可能性のある記録を確認できます。

問い合わせ窓口

Email: mystayvisa@gmail.com
Hours: Monday to Friday, 10:00 to 18:00 ICT

Recommended issue report details:

Account email
Case ID if available
Device model and OS version
Screenshot of the issue
Time the issue occurred

対応ガイド

General inquiries: within 2 to 3 business days
Account, privacy, or deletion issues: as soon as possible during business hours
Case-specific processing questions: according to the service flow or support queue in use

よくあるサポート項目

Cannot sign in or verify email
Uploaded file is missing or failed to sync
Case timeline is not loading
Profile information needs correction
Need account deletion or privacy support

Google Play サポート案内

This page is the public support page for MY STAY VISA on Google Play. If you need help with privacy or account deletion, you can use this page without signing in.