Support

Need help with your account or case?

Use this page as the public support entry point linked from Google Play and from inside the MY STAY VISA app.

Support Contact support

문의 접수, 응답 기준, 문제 제보 시 필요한 정보를 확인합니다.

Legal Privacy Policy

개인정보 수집과 이용, 보관 기준을 함께 확인할 수 있습니다.

Account Account delete

계정 삭제 요청 절차와 삭제 후 보관될 수 있는 정보 기준입니다.

Contact channel

Email: mystayvisa@gmail.com
Hours: Monday to Friday, 10:00 to 18:00 ICT

Recommended issue report details:

Account email
Case ID if available
Device model and OS version
Screenshot of the issue
Time the issue occurred

Response guide

General inquiries: within 2 to 3 business days
Account, privacy, or deletion issues: as soon as possible during business hours
Case-specific processing questions: according to the service flow or support queue in use

Common help topics

Cannot sign in or verify email
Uploaded file is missing or failed to sync
Case timeline is not loading
Profile information needs correction
Need account deletion or privacy support

Google Play support notice

This page is the public support page for MY STAY VISA on Google Play. If you need help with privacy or account deletion, you can use this page without signing in.