1. Overview
MY STAY VISA is an Android app and public support website for Thailand visa and stay-related case guidance. This Privacy Policy explains what information we collect, how it is used, and what choices users have.
Your data, explained in plain language.
This policy explains what MY STAY VISA collects, why it is used, how it is stored, and how users can request support or deletion.
앱과 웹에서 수집, 이용, 보관되는 정보 기준을 확인합니다.
Support Contact support문의 채널, 응답 가이드, 자주 묻는 도움 항목을 확인합니다.
Account Account delete계정 삭제 요청 방법과 유지될 수 있는 기록 기준을 안내합니다.
2. Information we collect
- Account information such as email address and sign-in records.
- Profile information such as name, phone number, preferred language, and optional contact details.
- Case information such as selected visa route, submitted status, case timeline data, and notes needed to manage a user case.
- Uploaded files and supporting documents that users or service operators attach to a case.
- Technical and diagnostic information needed to keep the service reliable and secure.
3. How we use information
- To create and manage user accounts and visa-related cases.
- To show case progress, reminders, and document-related workflow information.
- To support file uploads, customer support, and service operations.
- To maintain security, prevent abuse, and diagnose technical problems.
- To comply with legal obligations, dispute handling, and recordkeeping when required.
4. Storage and service providers
MY STAY VISA uses service providers such as Firebase and Google Cloud to host data, authenticate users, store uploaded files, and operate the application. Data may be processed in the countries where those service providers operate.
5. Sharing
MY STAY VISA does not sell personal information. Information may be shared with infrastructure providers, legal authorities when required, or service partners directly involved in a requested case workflow, only to the extent needed to operate the service or comply with law.
6. Retention
Personal information is retained only as long as reasonably necessary for account operation, case management, customer support, legal compliance, dispute handling, and security recordkeeping. When deletion is requested, data not required for legal, contractual, or security reasons will be removed or anonymized within a reasonable processing period.
7. User rights
Users may request access, correction, or deletion of their data, subject to legal and operational limits. Users can also request account deletion through the account deletion page linked on this site.
8. Contact
For privacy questions, correction requests, or deletion requests, contact support@mystayvisa.com.