Account Deletion

How to request account deletion.

This page explains how MY STAY VISA users can request account deletion and what information may still be retained after deletion.

Support Contact support

삭제 요청 전 문의 채널과 응답 기준을 먼저 확인할 수 있습니다.

Legal Privacy Policy

삭제 요청과 함께 참고할 개인정보 보관 및 처리 기준입니다.

Account Account delete

앱 또는 지원 채널을 통한 삭제 요청 절차를 정리한 안내입니다.

How to request deletion

Send an email to support@mystayvisa.com from the email address linked to your MY STAY VISA account. Use a subject such as Account deletion request and include:

Your account email address
Your case ID if available
A short request asking for account deletion

Processing timeline

Verified deletion requests are reviewed through the support channel. Requests are normally processed within a reasonable business period after identity confirmation.

What is deleted

Account profile and sign-in access
User-owned case records where deletion is legally and operationally allowed
Associated uploaded files when deletion is permitted

What may be retained

Records required for legal compliance or dispute resolution
Logs required for security and fraud prevention
Documents that must be retained by law or contract

Need help first?

If you only need profile correction, privacy support, or case-related help, visit the public support page before requesting deletion.

Open support page