1. 概要
MY STAY VISA is an Android app and public support website for Thailand visa and stay-related case guidance. This Privacy Policy explains what information we collect, how it is used, and what choices users have.
あなたのデータを、わかりやすく説明します。
This policy explains what MY STAY VISA collects, why it is used, how it is stored, and how users can request support or deletion.
アプリと公開ウェブでのデータ収集、利用、保管方針を確認できます。
サポート サポートに連絡問い合わせ方法、対応目安、よくあるサポート項目を確認します。
Account Account deleteアカウント削除の申請方法と、保持される可能性のある記録を確認できます。
2. 収集する情報
- Account information such as email address and sign-in records.
- Profile information such as name, phone number, preferred language, and optional contact details.
- Case information such as selected visa route, submitted status, case timeline data, and notes needed to manage a user case.
- Uploaded files and supporting documents that users or service operators attach to a case.
- Technical and diagnostic information needed to keep the service reliable and secure.
3. 情報の利用目的
- To create and manage user accounts and visa-related cases.
- To show case progress, reminders, and document-related workflow information.
- To support file uploads, customer support, and service operations.
- To maintain security, prevent abuse, and diagnose technical problems.
- To comply with legal obligations, dispute handling, and recordkeeping when required.
4. 保管先とサービス提供者
MY STAY VISA uses service providers such as Firebase and Google Cloud to host data, authenticate users, store uploaded files, and operate the application. Data may be processed in the countries where those service providers operate.
5. 情報共有
MY STAY VISA does not sell personal information. Information may be shared with infrastructure providers, legal authorities when required, or service partners directly involved in a requested case workflow, only to the extent needed to operate the service or comply with law.
6. 保持期間
Personal information is retained only as long as reasonably necessary for account operation, case management, customer support, legal compliance, dispute handling, and security recordkeeping. When deletion is requested, data not required for legal, contractual, or security reasons will be removed or anonymized within a reasonable processing period.
7. ユーザーの権利
Users may request access, correction, or deletion of their data, subject to legal and operational limits. Users can also request account deletion through the account deletion page linked on this site.
8. お問い合わせ
For privacy questions, correction requests, or deletion requests, contact mystayvisa@gmail.com.